Terms of Service
Last updated: 11 March 2026 · Approved by: Ben Todd, 11 March 2026
These Terms of Service ("Terms") govern your use of the AI incident monitoring platform operated by Arcola AI Limited ("Arcola AI", "we", "us", "our") at platform.arcolaai.com (the "Platform").
By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. About the Platform
The Platform provides AI safety incident monitoring, classification, and risk intelligence. It aggregates publicly available information from news sources, regulatory filings, social media, and curated databases, applies structured classification using AI, and presents this as a risk intelligence service.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
3. Accounts
- You must provide accurate registration information
- You are responsible for maintaining the security of your account credentials
- You must notify us immediately of any unauthorised access to your account
- We may suspend or terminate accounts that violate these Terms
4. Acceptable use
You agree NOT to:
- Use the Platform for any unlawful purpose
- Attempt to gain unauthorised access to the Platform or its infrastructure
- Reverse-engineer, decompile, or disassemble the Platform
- Scrape or bulk-download data beyond your API rate limits
- Share your API keys with third parties
- Misrepresent automated access as human access
- Use the Platform to harass, defame, or infringe the rights of others
- Redistribute Platform data as a competing product
5. Intellectual property
Our content: The Platform, its software, classifications, severity ratings, risk taxonomies, and analytical outputs are the intellectual property of Arcola AI Limited. Your subscription grants you a non-exclusive, non-transferable licence to use the Platform for your internal business purposes.
Source data: The Platform aggregates publicly available information. We do not claim ownership of source material (news articles, regulatory filings, etc.). Links to original sources are provided for attribution.
Your data: You retain ownership of any data you upload or create on the Platform (e.g., custom watchlists, notes, alerts). We do not use your data for any purpose other than providing the service.
6. API terms
- API access is subject to rate limits (currently 60 requests per minute per API key)
- API keys are confidential and must not be shared
- We may throttle or suspend API access for excessive or abusive use
- API responses may be cached by you for up to 24 hours unless otherwise agreed
7. Availability and support
- We aim for high availability but do not guarantee uninterrupted service
- Scheduled maintenance will be communicated in advance where possible
- We provide support via email at support@arcolaai.com
8. Disclaimer of warranties
The Platform is provided "as is" and "as available". To the maximum extent permitted by law:
- We do not warrant that the Platform will be error-free or uninterrupted
- We do not warrant the accuracy, completeness, or timeliness of incident classifications
- AI-generated classifications are probabilistic and should not be relied upon as the sole basis for legal, regulatory, or financial decisions
- You are responsible for independently verifying information obtained through the Platform
9. Limitation of liability
To the maximum extent permitted by applicable law:
- Our total liability for any claims arising from your use of the Platform is limited to the fees you paid us in the 12 months preceding the claim
- We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity
- Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law
10. Data protection
Our processing of your personal data is governed by our Privacy Policy. By using the Platform, you acknowledge that you have read the Privacy Policy.
For data protection queries, contact data@arcolaai.com.
11. Subscription and payment
Subscription terms and pricing are set out on our website or in your order form. We do not handle payment card details directly - payments are processed by a third-party payment provider.
Subscriptions renew automatically unless cancelled before the renewal date. For refund queries, contact support@arcolaai.com.
12. Termination
- You may close your account at any time by contacting support@arcolaai.com
- We may suspend or terminate your account for breach of these Terms, with reasonable notice where possible
- On termination, your right to use the Platform ceases immediately
- We will delete your account data within 30 days of account closure, except where longer retention is required by law (e.g., financial records for 6 years per HMRC requirements)
13. Changes to these terms
We may update these Terms from time to time. Material changes will be notified to registered users by email at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
| Company | Arcola AI Limited |
| Company number | 16964635 (England & Wales) |
| VAT number | 511253929 |
| Registered address | Fleur Cottage, Owletts Farm, Ashurstwood, East Grinstead, RH19 3SL, United Kingdom |
| General enquiries | legal@arcolaai.com |
| Data protection | data@arcolaai.com |
| Support | support@arcolaai.com |